Sales Administrator

The Best Connection are currently recruiting for a Sales Administrator to work for one of our clients who are one of the world’s largest manufacturers of glass and glazing products for the Architectural, Automotive and Technical Glass sectors.

With around 28,000 permanent employees, the client have principal manufacturing operations in 30 countries and sales in over 130. With just over a third of our sales in Europe, around a third are in Japan and the rest are primarily in North and South America, South East Asia and China.

A permanent vacancy has arisen for a Sales Administrator within the Customer Services Team based in Nottingham. The role will report direct to the Customer Services Manager.

The purpose of the role is to support the current office team at our Nottingham branch and help maintain and improve customer service. The jobholder will work as part of a team and will have responsibility for delivering excellent customer service in all aspects of the job role.

The Role is:

Monday to Friday 08:30 to 17:00 with an hour unpaid break

Role of the sales Administrator:

• Provide a welcome and timely response to customer queries via telephone and email.
• Provide order confirmations, proof of delivery documentation and other post-order communication as requested.
• Contribute to the achievement of high level service KPI targets in relation to customer needs.
• Work with the Customer Services Manager to receive, process and resolve all customer claims and complaints through the claims and complaints management system, ensuring professional and appropriate communications on all complaint-related matters.
• Work with Sales and Operational teams to achieve Profit, Price Targets and Volume, for the Merchanting Sector. Contribute to the development and submission of Volume Forecasts / Price Forecasts by Product and Customer
• Monitor customer ordering patterns
• Capture customer enquiries and liaising with Sales Representative to identify sales and marketing opportunities.
• Achieving lead time targets for order processing to release to distribution and for enquiry handling.
• First time accuracy of transactional processing including sales orders and claims.
• Handle queries, enquiries, approved product sample and literature requests, complaints and claims and resolving them within agreed timescales
• Ensure customer logistics data (delivery requirements etc) is maintained accurately.
• Coordinate communications with customers and internal and external departments
• Ensure that deliveries are scheduled and communicated in line with despatch capabilities
• Sales administration (order entry)
• Cash / Credit Card Sales where required
• General office administration, including SAP process, Maintaining daily work records as per Clients requirements
• Communicate and cooperate with management on all Health & Safety issues.

Applicants should possess effective communication skills and demonstrate the ability to communicate at all levels with both internal and external customers to maintain and build vital relationships. A friendly and outgoing person would be well suited to this role.

The successful candidate will be able to:

• Organise and prioritise workloads to meet deadlines and will have the ability to identify issues requiring timely resolution.
• Have the ability to work under pressure either on their own initiative or as part of a team in a busy office environment.
• Experience of using SAP or other similar business system would be an advantage but is not essential as full training will be given.