Who said a job isn't for life?

Date: 26th Tuesday, January, 2016

The Best Connection is 25 years old this year and plans are underway to hold a memorable celebration.  The journey for the founding directors and many of the staff has been one of growth, expansion, tough times and good times.  What is striking is the number of people that have been with the company for over 10 years or more.  With 110 to-date, this represents 15% of the entire workforce.

This is a good reflection on the company’s attitude to its staff which has certainly delivered benefits to the broader operation through stability and consistency among others.  Is this bucking the trend in staff mobility?  Why shouldn’t a job be for life?  It has become a bit of an outdated concept to stay at one company for one’s entire career so for a company that’s in the job-creation world it is refreshing to see this isn’t always the case.  No doubt there are many other examples of serial-longevity in the business world that are also flying the flag for the individual and we would be pleased to hear any feedback on this topic.   

Arguably, the complexities and facets of the business shape its culture and perception and ultimately its success.  In people-focused businesses, such as The Best Connection, this is represented in a very direct way in contact with the customer.  Customers like to deal with consistent companies with predictable, yet easy to engage, people and processes.  Many businesses focus on the customer to try to perfect their customer experience and service whilst others take a reverse approach.  Virgin boss, Richard Branson, for example, prefers to concentrate on his people.  The ethos being, if your staff are well trained, successful and happy, this will be translated into superior customer service.  Perhaps he has a point? 

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For more information please contact:

Neil Yorke
The Best Connection Group Ltd
e-mail: neil.yorke@thebestconnection.co.uk
www.thebestconnection.co.uk

or

Jan Blann
Market Notions
Tel/Fax. 01926 843693
Mobile.  07976 284248
e-mail: jan@marketnotions.com

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