The Best Connection has an exciting opportunity for a CUSTOMER SERVICE ADVISOR role, based in Buckshaw Village, Chorley. 

Overview: As a Service Delivery Coordinator, you will play a vital role in managing customer service operations for a diverse range of current clients at our Chorley Head Office as well as supporting calls and email queries for a new big client into Banbury. You will be the primary point of contact for our customers, handling a variety of tasks including issue resolution, collection arrangements, credit processing, case management, SLA & KPI management and managing claims for lost packages. This position requires a strong focus on customer service, excellent communication skills, and the ability to coordinate across multiple departments and systems to ensure timely resolution of customer queries and challenges.

Main/key Responsibilities:

Dealing with different Customer queries every day. 
Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution.
Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries.
Demonstrate high quality customer service.
The ideal candidate will be goal-oriented and have a deep knowledge on how to provide the best Customer Service whilst keeping up with business requirements in a good time-keeping, organised manner.

Experience:

Previous experience with all different types of customers, or a similar background.
Fairly confident with MS packages and operating computer systems. 
Excellent organisational, time management and multitasking skills.
A can-do attitude, with high level of dedication, working in teams and independently.

Working Hours:

Different shift times varying weekly, as long as 37 hours is completed

08.00-16.30

09.00-17.30

09.30-18.00

Finishing early on Fridays.

Occasional O/T on Saturdays

If you are interested, and feel like you're a suitable candidate then please apply with your CV, or alternatively, you can call our office on 01772 201777 to find out more information.