Client Services Advisor
Job Reference: WSCSA0504
Location: Walsall
Higher pay rate is achieved by: Referenceable Work History or Experience
Contract Type: Temporary, Full time
The Best Connection are currently recruiting on behalf of our Walsall based client who require a client services advisor to work on their premises on a temp 2 perm basis!
The Client Services advisor must be enthusiastic, knowledgeable, and focused on supporting the Clients with a wide range of queries. They must know how to ask the right questions and always strive to deliver solutions and flexibility. The team must have a passion for delighting Clients with excellent customer service as standard.
Other responsibilities will include;
- Being the first contact point for a number of existing Clients with the aim of solving queries/questions within SLA
- Building relationships with your clients to gain a full understanding of how they work and how to resolve challenges that may arise from order creation to completion
- Working with client queries over the telephone and via email
- Being attentive to your accounts needs and ensuring you provide quick updates/responses to requests in full
- Site visits to Clients when appropriate
- Serve as a lead point for any Client queries
- Resolve any issues in a timely manner and within company policy
- Weekly contact your dedicated base
- Support monthly/quarterly KPI driven reviews
- Develop rapport with key accounts and internal/external stakeholders
- Grow revenue through organic growth
- Solid experience of using MS Excel/Word
- Ability to work as part of a team and independently
- Excellent listening skills
- Strong verbal and written communication skills
- A forward-thinking mentality always putting the Client/Customer first
- General day to day CS admin (reviewing outstanding orders, held orders, weights/dims etc)
Working Hours
Working hours vary and the Client Services team currently operate between 08:30 - 18:00, Monday to Friday
** Benefits working with The Best Connection **
- Pension
- Excellent Pay Rates
- Overtime
- Online Payslips
Additional Benefits & Requirements
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Hourly rate as above (not age dependent)
- Ongoing Assignment
- Possible permanent position following a successful trial period
View other industrial jobs online from the Walsall branch. Call them today on +441922639000.
All vacancies are available and correct at the time of posting. Some details may be subject to change
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